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Concepts Design,
Development & Operations


Why work with us?

Designing and operating a babies, kids or teens club isn’t just as simple as having a space and putting some play equipment into it. You need to think about health & safety, procedures and policies, ratios, recruitment of the best childcare staff, design of the children’s club, organisation of unique activities and special event…

To provide a qualitative child experience

A consistent, professional and tailor-made concept for your hotel. Marketed at a brand level, Petit VIP expertise would benefit all of your venues and create a family friendly network of hotels that guests will want to visit.

To reinforce the attachment to your brand

By creating an emotional connection between your guests and your brand, Petit VIP will increase their engagement. Loyal families stay longer and generate a positive word-of-mouth for your hotel.

To increase your revenue

By providing a competitive advantage, Petit VIP will increase your occupation rates and market shares, but not only! While their child attends the Children Program, the relaxed parents spend more at the spa, restaurants, bars, shops – and are more inclined to stay longer.

To gain a competitive advantage

A Strategic pillar in the luxury industry, our Petit VIP concepts are a tangible and lasting competitive advantage. By providing an innovative high-end family friendly experience, you position yourself as the reference in quality family holidays.

Childcare expertise

We will complete a full assessment to ensure facilities comply with latest childcare best practice policies and safety. This is a full review of your childcare facilities, toys & equipment, playground areas, staff, policies, procedures, guidelines, children’s menus etc.

We work with our clients from conceptual stage to develop a comprehensive concept for your babies, kids or teens clubs which takes into account your target audience, age range, childcare ratios, opening hours, budget and activities.

Family facilities layout planning

We will advise and work with the space allocation for your babies, kids or teens club facilities, and design the detailed layout of the interior and exterior space for your kids clubs.

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Design indoor & outdoor spaces

We will develop detailed visualisation drawings and computer generated images to bring your concept and layout to life and show what it will look like when completed.

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Fixtures, fittings & play equipment

Once your designs are approved, we will make recommendations for fixtures, fittings and equipment that will work best in your space and with your unique club concept.

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Your collaterals and staff uniforms are often the first impression of your childcare services. Create consistent and personalised collaterals and promote your brand effectively. If you’d like to know more about how we can help you with your brand collateral or staff uniforms requirements, please contact us.



Menu & Directories


Our specific training allows your whole staff to improve rapidly their skills in terms of childcare, based on the European quality and safety standards.

Kids Ambassadors

Our professional childcare training is intended to give learners the essential knowledge and skills required to be able to deliver an excellent quality service in a safe and structured environment.

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In addition to our tiered childcare training, we offer hoteliers/front of house training enabling you to provide a truly professional and family friendly service at all points in your family guest journey.

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We elaborate for your young guests appropriate amenities and tailor-made surprises:

Child-sized robes

Bath toiletries



Safety kit

Gifts & Presents

Support for your executive chefs to plan nutritious and healthy menus for younger guests. Allergy and dietary advice.

Kids menu

Mini bar

Mocktails menu

Room service

We help your childcare team to deal with any operational issues that occur throughout a season such as activity program advice, outbreak of contagious disease, dealing with special needs, etc…

Activity program advice

Health & safety issues

Standard operating procedure queries

Customer complaints

We create for you tailor-made events and activities. We combine education and entertainment to make kids and youngsters learn in a fun way. We provide daily and weekly activity programs for your clubs, including:





We can provide a secure, cloud based childcare management system to manage, view, analyse & report on:





Staffing ratios


We have a very demanding recruitment and extensive network that will enable your luxury venue to find the best qualified childcare coordinators.
We recruit the perfect childcare team for you, ensuring appropriate:



Interpersonal skills





Police checks

SOP’s are a protection plan, protecting the guests, staff and the company. Caring for children, your guests, is one of the most responsible services you provide. The most important aspect is making sure that everyone throughout the property from top management downwards fully comprehend the SOP’s and reflect these in practice, especially whilst providing care for your little guests. Our SOPs have been created in conjunction with the major areas impacting the family.

Minimize risks

Minimize risk potential across all aspects of your operations.

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Review your existing operating procedures.

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Best practices childcare

Using the most up to date recommended practices.

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We can advise you on the best games, toys and equipment to buy based on the size of your hotel, your budget, the number and ages of children. This way you buy good quality, durable and appropriate equipment for your younger guests.

Toys & Games


Day-to-day supplies


Birthday presents

Staff uniforms

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Increased satisfaction

guest loyalty

More recommendations & word-of-mouth

Additional media value

More bookings and longer stays

Increased revenue on extra activities

Rise revenue
Very satisfied
Stay longer
Years experience

Offer emotions to all generations

The Petit VIP experience encompass special “edutainment” programs, exclusive indoor and outdoor activities and unique moments for your guests to share as a family.

The Experience